Terms and Conditions for Landscaping Elephantandcastle

These Terms and Conditions (“Terms”) set out the basis on which landscaping services are provided by Landscaping Elephantandcastle (“we”, “us”, “our”) to the customer (“you”, “your”). By booking, accepting a quotation, or instructing us to begin work, you agree to these Terms. Please read them carefully before placing a booking for any landscaping Elephantandcastle service, including garden maintenance, soft landscaping, turfing, planting, fencing, ground preparation, patio-related landscaping support, seasonal tidying, and other agreed outdoor works. These Terms are intended for a UK service arrangement and should be read together with any quotation, specification, or written scope we provide.

In these Terms, references to “work” include labour, materials, plant hire, waste removal, access planning, and any related activity necessary to complete the agreed service. References to “site” mean the property or outdoor area where the works are carried out. If there is any inconsistency between a quotation and these Terms, the quotation will apply only to the extent of the specific work described, and these Terms will govern all other matters.

We may amend these Terms from time to time. The version in force at the time you place your booking will apply to that booking, unless a later written agreement is made. Nothing in these Terms affects your statutory rights where they apply. If any part of these Terms is found unenforceable, the remainder shall continue in full force.

1. Booking Process

To arrange a service with Landscaping Elephantandcastle, you may request an estimate or quotation based on the information you provide about the site, the nature of the work, access, timing, and any special requirements. A quotation may be based on photographs, video, site notes, or an on-site assessment. Any quotation is usually valid for a limited period stated in the quotation; if no period is stated, it should be treated as valid for 14 days unless withdrawn earlier.

A booking is only confirmed when we accept your request in writing, by email, message, invoice acceptance, or other recorded confirmation. We are not obliged to accept every request. Acceptance may be subject to availability, weather conditions, site suitability, access, safety considerations, or receipt of a deposit where required. You must ensure all information supplied is accurate, complete, and not misleading. If the actual site conditions differ materially from the information provided, we may revise the quotation, adjust the schedule, or decline to proceed.

By making a booking, you confirm that you have authority to request the works at the site and that you will ensure reasonable access for our team, including access to water, power, parking arrangements where necessary, and clearance of hazards so far as reasonably possible. Where a booking involves multiple visits, the planned dates are approximate unless expressly stated as fixed dates. Delays caused by weather, supply issues, or circumstances beyond our control do not amount to a breach of contract.

2. Payments and Pricing

All prices will be stated in pounds sterling unless agreed otherwise. Prices may be quoted as fixed prices, hourly rates, day rates, or a combination depending on the scope of the landscaping Elephantandcastle project. Unless expressly stated, quotations do not include unexpected extra work, hidden site conditions, disposal surcharges, specialist equipment, or additional materials requested by you after booking.

We may require a deposit before commencing work, especially for larger projects or where materials must be ordered in advance. Any deposit amount and due date will be communicated before the booking is confirmed. Unless otherwise stated, deposits are non-refundable once materials have been purchased, labour has been reserved, or preparatory work has started. The balance is usually payable on completion of the work, though we may issue stage invoices for larger or multi-phase jobs.

Invoices must be paid by the date stated on the invoice. If no date is stated, payment is due within 7 days of issue unless we agree otherwise in writing. We reserve the right to suspend work, withhold further bookings, or delay delivery of materials if any payment is overdue. You are responsible for paying all sums due without set-off, deduction, or counterclaim, except where such rights cannot lawfully be excluded.

Where a quotation is based on estimated quantities or site conditions later found to be different, we may reasonably increase the price to reflect the additional labour, materials, disposal, or time required. Any significant change will normally be discussed with you before the additional work proceeds. If you request changes after the booking has been confirmed, those changes may result in an adjusted price and revised completion date.

3. Cancellations, Postponements, and Rescheduling

If you wish to cancel or postpone a booking, you should notify us as soon as possible. Cancellations made more than 7 clear days before the scheduled start date may be eligible for a refund of any advance payment, less any non-recoverable costs already incurred. Cancellations made within 7 days of the start date may result in a cancellation charge to cover administration, reserved labour, ordered materials, and lost scheduling opportunities.

If cancellation occurs after we have commenced work, you must pay for all work completed up to the point of cancellation, together with any committed expenses and reasonable costs incurred in returning the site to a safe condition. We may cancel or postpone a booking where access is not available, the site presents unsafe conditions, the weather makes the work impracticable, or you fail to make payment when due. In such cases, we will endeavour to rearrange the service, but we are not liable for inconvenience caused by rescheduling.

You acknowledge that outdoor services are weather dependent. For the safety of our staff and protection of the site, we may need to pause or reschedule work due to heavy rain, frost, high winds, extreme temperatures, poor ground conditions, or other environmental factors. If a visit must be delayed for these reasons, we will make reasonable efforts to offer a new date. No refund will be due solely because work was rescheduled for safety or quality reasons, provided we continue to perform the service within a reasonable time.

4. Liability and Responsibilities

We will carry out the services with reasonable care and skill, using suitably trained personnel and, where appropriate, appropriate tools and materials. However, landscaping and outdoor works can involve natural variation, hidden defects, underground services, unstable ground, plant failure, and pre-existing site conditions outside our control. We do not guarantee outcomes affected by factors such as weather, soil quality, drainage, pests, disease, prior neglect, or unauthorised third-party interference.

You are responsible for informing us of any known hazards, buried services, restrictions, fragile structures, protected plants, pets, or special requirements before work starts. You must also ensure that valuables, ornaments, loose items, and sensitive equipment are removed or protected. We will not be responsible for damage caused by your failure to provide accurate information or to secure the site appropriately. Where you ask us to work near utilities, drainage, or existing structures, you accept the risk of pre-existing defects unless we have expressly agreed to inspect or verify those elements.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law. Subject to that, our total liability for any loss or damage arising from the services shall be limited to the total amount paid or payable for the specific work giving rise to the claim, except where a higher limit is required by law. We will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of enjoyment, or loss of anticipated savings.

5. Waste, Disposal, and Environmental Regulations

Where the service involves removal of green waste, rubble, soil, packaging, old materials, or other debris, we will handle disposal in accordance with applicable UK waste regulations and, where relevant, local authority rules. Waste removal may be included in the quotation or charged separately. We will act as either a waste carrier or arrange for a compliant third-party carrier or disposal facility as appropriate. We do not undertake to remove hazardous waste unless specifically agreed in writing and legally permitted.

You must disclose any known or suspected hazardous materials before the work begins. This includes, without limitation, asbestos, chemicals, contaminated soil, oil, fuel, batteries, sharps, or concealed waste. If such materials are discovered during the work, we may stop immediately and seek your instructions. Any additional cost arising from specialist handling, testing, collection, or disposal will be charged to you. We are not responsible for contamination or waste left on site by others before our arrival unless we have expressly agreed otherwise.

Waste transfer notes, receipts, or other documentation may be retained as evidence of lawful disposal where required. Materials removed from site become waste only when we take possession for disposal or recycling, unless the items are expressly identified as reusable, salvaged, or to be retained by you. Any item you wish to keep should be clearly identified before removal, and you should ensure it is protected and collected promptly. We may refuse to transport items that are unsafe, excessively heavy, illegal to carry, or unsuitable for standard disposal arrangements.

6. Site Conditions, Access, and Completion

You are responsible for ensuring that the site is accessible on the agreed date and that any necessary permissions, consents, or approvals have been obtained. This includes permissions from landlords, managing agents, neighbours, residents, or other relevant parties where needed. If access is delayed or restricted, we may charge for waiting time, aborted visits, or additional attendance. If the site is not ready for the work to proceed, we may treat this as a postponement or cancellation at our discretion.

Completion of the work will usually be deemed to occur when the agreed tasks have been finished substantially in accordance with the quotation or scope, allowing for normal minor variations customary in landscaping services. You should inspect the work promptly after completion and notify us of any alleged defect or omission within a reasonable time. If you do not raise a concern within 7 days, the work will be treated as accepted, subject to any hidden defects not reasonably discoverable at that time.

Where plants, turf, timber, paving support, or other materials are supplied, natural variation may occur in colour, size, grain, density, growth rate, or appearance. We are not responsible for failures caused by adverse weather, poor aftercare, third-party interference, incorrect watering, or failure to follow agreed maintenance requirements. Any care instructions provided are intended to help preserve the quality of the work, but ultimate maintenance remains your responsibility unless a separate maintenance agreement is in place.

7. Governing Law and General Provisions

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If you are contracting as a consumer, you may benefit from additional rights under applicable UK consumer legislation, which are not affected by these Terms.

Any failure by us to enforce a right or remedy on one occasion does not constitute a waiver of that right or remedy on any later occasion. You may not transfer your rights or obligations under these Terms without our written consent. We may assign or subcontract any part of the services where reasonably necessary, provided this does not materially reduce the standard of service we agree to provide.

These Terms form the entire agreement between you and us in relation to the relevant booking, unless modified in writing. If a court or competent authority decides that any clause is invalid or unenforceable, that clause shall be severed to the minimum extent necessary, and the remaining provisions shall continue in effect. By proceeding with a booking for Landscaping Elephantandcastle, you confirm that you have read, understood, and accepted these Terms.